About SF Planet

1. 30-Days Money Back Guarantee
We want you to be completely satisfied with every item that you purchase online from SFPlanet.com. If you are not satisfied with an item that you have purchased from us, you may return the item within 30 days of the order date for a full refund of the purchase price, minus the shipping & handling fees.  Please read our Return Policy for more information. Please read our RETURN POLICY for detail.

2. 100% Best Price Guarantee
SF Planet guarantees low prices on everything we carry.  If you should find a lower price from a legitimate competitor on an identical item we stock (including shipping, tax, etc), we will meet or beat the competitor's price.  To receive your discount, please contact us at sales@sfplanet.com.  (This guarantee excludes closeouts, liquidations, store specific coupons or rebates, and clearance items.  We do not match auction sites (e.g. ebay) or wholesale club prices in which there is a fee to join, such as BJ's Wholesale, Costco Wholesale, & Sam's Club Wholesale). SF Planet will also price match orders placed within the past 10 (ten) days. Please note: SF Planet reserves the right to refuse any price match for any reason, at any time.

3. Fast Shipping
Our goal is to ship out all customer orders within 1 business day. In fact, most customer orders placed before 12:00 PM CST are shipped out on the same day.

4. Secure Transaction
We utilize Secure Sockets Layer (SSL) encryption protocol. SSL protects customer information such as credit card numbers, names, and addresses during the exchange between your computer and our server.  All credit card transactions are processed through our SSL secure server.  You'll know the information is protected if the closed-lock symbol pops into view in the lower right- or left-hand corner of your screen while you are checking out.  You can also verify secure pages by checking the address or URL listed on the location bar.  If you spot an "s" after the "http" at the beginning of the address, you know that you're browsing in a secure environment.

5. HACKER SAFE^®
To ensure hackers can't steal your private information from the web sites when you shop, ScanAlert's technology acts like a "Super Hacker," conducting daily security scans of every known way for hackers to break-in. SFPlanet.com is certified as HACKER SAFE. HACKER SAFE^® thoroughly audit SFPlanet.com every day using over 10,000 different security tests. These tests are based on hacker activity information collected every 15 minutes from hundreds of private and government sources worldwide. HACKER SAFE^® help protect you from identity theft and credit card fraud by passing the FBI/SANS Internet Security Test every day.

6. Better Business Bureau
We are proud members of the Better Business Bureau.  Click the BBB emblem for information about our flawless record.

7. Reputable
We have been in business since 2002 and are growing rapidly. We have thousands of previous customers and have an approval rating over 99%. Please take an opportunity to read our feedback from previous customers.  We believe it will reflect our previous customer's satisfaction and the quality of your future purchase.

Feedback Score: 60536 Positive Feedback:  99.7%

8. Offer wide range of accessories for your portable electronics
We strive to set ourselves apart by bringing the latest products to you every day. Many of the products we sell are not available in stores. We want to be your one-stop source for every accessory you need for your handheld or pocket PC. If you need something rare, we will try our best and look it up for you.

9. Privacy
We respect your privacy. We do not sell our customer information to any other company. We do not send out junk mails or email spam to our customers.

10. Responsible and Accessible
Our customer service department answers emails within 24 hours. Our goal is to answer all customer emails within the same day. If you have any questions or comments, please send them to sales@sfplanet.com.