SF Planet Frequently Asked Questions
- How do I check the status of my order?
- When will you ship my order?
- What is your return policy?
- What is the shipping cost?
- I like to add additional product to the outstanding order,
how should I do that?
- The product I receive is not working with my device, what
should I do?
- Do you offer quantity discount for reseller or corporate account?
You can check the status of order by logging in to your account. Click
here to
LOGIN.
SF Planet shipping department operates Mondays through Fridays, except public holidays when USPS and/or UPS are closed for business. Orders places before 12:00 CST will be shipped on the same day. Otherwise, the order will ship on the next business day. You should expect
an update to the order when you login to your account. You will receive
tracking information via email within 48 hours.
We have a 60-day satisfaction guarantee. Please click here
for our Return Policy page with further details.
Shipping cost is based on the weight of the product, shipping
address and type of service level. You can find out shipping cost BEFORE placing the order. Just add the desired product to shopping cart, enter your zip code to estimated the shipping.
You may have several options of shipping method. If your desired shipping method
is not listed, you can still place the order and leave us a note of your desired
shipping method, we can always make the changes.
There are two ways to do it -- (1) Place another order and let us know. We
will combine two orders into one. We will refund the
shipping cost of the second order minus handling fees. (2) Contact us via email,
live chat or call us.
Please contact us immediately if you have question about the product. If it
is defective, we will replace it. If you ordered the wrong product, we can
exchange it for you. Our customer service representative will give you the best
alternative to resolve the problem.
Yes, we offer quantity discount to reseller, corporate account and government agency. Please contact us to get the price quotation, remember to include the product name and quantity desired so that we can give you the best price available.
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