To protect your security and privacy, your bank cannot provide SF Planet with information about why your payment was declined. Because of this, you most likely need to contact your bank directly to solve most payment issues.

Here are steps you can take to resolve payment issues:

• Verify the payment information entered on your order. Did your billing address change recently or did you get a new card with a new expiration date? If you used a payment method already on Your Account, you may simply need to update some of the information. If you entered a new payment method, make sure you entered the number and other information correctly.
• Contact your bank about payment security policies. Your bank may flag any unexpected activity on your account. This includes first time orders and high value purchases, regardless of the amount of funds available (or credit limit). Your bank may require your verbal authorization to proceed with a transaction.
• Contact your bank about daily withdrawal or purchase limits. Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction.

SF Planet Customer Service can help you:

• Verify if you entered your payment information correctly on your order.
• Change the payment method on an open order.

Contact your bank to resolve other payment issues even if:

• You've successfully used the payment method on a previous order.
• You have funds available in your bank or credit account to cover the order cost.

PAYPAL PAYMENT

When you select "PAYPAL" at checkout, you will be linked to PAYPAL website to continue with payment authorization. If you do not have a Paypal account, we highly recommended that you use our regular Credit Card and Check Card service. For more information about Paypal and get help with Paypal payment, please click here.

We do not process the order until we receive payment confirmation from Paypal

Paypal with e-check payment take longer time to process. It can take several business days for your eCheck transfer to be complete before the we can use the funds from your payment. Here are estimates based on which country your bank account is from – U.S.: up to 4 business days; Canada: up to 8 business days; UK: up to 9 working days; and Australia: 7-8 working days.

Please note that We do not process the order until we receive payment confirmation from Paypal

To learn more about PAYPAL, click here.

CASHIER CHECK OR MONEY ORDER

When you select "Cashier Check or Money Order Pre-Payment via Mail" at checkout, your order is placed. At the bottom of the confirmation page, you will find the payment instructions.

You must make the cashier check or Money order for the amount of the order payable to "SF Planet", with your order number as the memo. If payment is not received within 2 weeks, your order will be automatically cancelled.

Please send the check to:
SF Planet
PO Box 25994
Woodbury, MN. 55125

SF Planet is not responsible for lost or stolen payments.

GOOGLE CHECKOUT

When you select "GOOGLE CHECKOUT", you will be forwarded to Google Checkout site securely. All payment procedure is controlled by Google, Google will use their own payment processing to process your credit card, we do not have any access to the payment information.

Once the payment is approved and order is confirmed, Google will send back the information to us, and we will be able to process your order immediately

If payment is declined or if you have any issue with Google checkout, please contact Google Checkout directly, click here.