My Cart (0)

Customer Service

Click on any section header to expand or collapse it. On some browsers you may need to move the cursor off the header after clicking for the change to take place.

  • We process orders Monday thru Friday, 9am to 6pm US Central Time (14-23:00/15-00:00 GMT). We do not process orders on weekends or public holidays.
  • Shipments originate from our fulfillment center located in St. Paul, MN, USA (ZIP Code 55125).
  • Customers will receive a shipment notification email with tracking number after their order has shipped. Please log in to your account to check the status of your order. Please contact us if you do not see any updates after 48 hours from the time you placed your order.
  • Any return- or undeliverable-address shipment will re-sent after communication with the customer. We will notify the customer via email.
    The customer will be responsible for the second shipping attempt if the mistake was made by the customer. We do not refund shipping charges under any circumstances.
  • Shipping costs and available shipping methods differ by location, and are calculated based on product weight. The system will calculate shipping costs based on the zip code or shipping address entered to the system.
  • Applies to U.S. delivery addresses in the 50 states only, including Alaska and Hawaii.
  • Applies to APO/FPO addresses only when using a United States ZIP Code.
  • Applies only to addresses accepted for delivery by the USPS (U.S. Post Office). Please do not provide addresses not approved by USPS.
  • Canada and international addresses are not eligible for the free shipping promotion.
  • Weekend delivery cannot be requested. We use a variety of carriers to deliver orders, and some do not deliver on weekends.
  • Free Shipping offers may be used in conjunction with a promotional code. The qualifying amount is the total amount of the products purchased after the promotional code is applied.
  • We reserve the right to change or discontinue Free Shipping at any time. We reserve the right to cancel orders or request additional shipping costs.
  • Free shipping is only available on non-clearance items that are shipped within the United States.

Delivery Day = Processing Time + Transit Time

We usually take one business day to process orders once the payment is cleared or approved. In some cases, we may need to verify payment information. In these cases the order will not be processed until we have confimed the payment is approved. Please make sure that your billing address is correct to avoid possible delays. Please note that Paypal eCheck payments may take up to 5 business days to be approved. We will notify the customer via email or phone if further information is necessary.

Please refer to transit time tables below. For the Free Shipping option, we usually use USPS First Class Mail for orders less than 1 lb in total weight, and UPS Ground for orders weighing 2 lbs or more. The customer will be notified by e-mail once the order has shipped.

  • Monday: Order placed
    Payment is approved with billing address matched. Shipping address is in Brooklyn, NY, USA.
  • Tuesday: Order processed
    Order is shipped on Tuesday via UPS Ground (example). UPS driver picks up shipment. Norification email is sent to the customer. UPS website shows estimated delivery on Friday.
  • Friday: Order delivered
    (Shipping from MN to NY takes on-average three business days via UPS Ground).
FREE Shipping Carrier
Free Shipping Estimated 5-7 business days
United States Postal Service (USPS/Post Office)
First Class Mail Estimated 3-5 business days
Priority Mail Estimated 2-3 business days
Express Mail One business day to most cities
United Parcel Services (UPS)
UPS Ground Guaranteed arrival within 5 business days
UPS 3 Day Select Guaranteed arrival within 3 business days
UPS 2nd Day Air Guaranteed arrival within 2 business days
UPS Next Day Air Saver Guaranteed arrival on next business day (3pm)

* Estimated delivery date can be calculated on the UPS website; orders ship from St. Paul, MN 55125.

United States Postal Service (USPS)
USPS International First Class Estimated 7-21 business days, insurance and tracking not available
USPS International Express Mail Estimated 3-7 business days, insurance and tracking number included
United Parcel Services (UPS)
UPS International Ground (Canada Only) Usually delivers in 5-7 days, insurance and tracking numbers are included

Shipment Delays: For security reasons, all international packages are inspected by Customs before leaving the United States. This will delay international shipments. Please understand that -- It is out of our control once the package is in transit. In most cases, the Customs clearance in your country will also delay the package further.

  • All returns and exchanges are subject to approval. Please contact our Customer Support team to obtain a "Return Merchandise Authorization" (RMA) Number and instructions for returning the appropriate merchandise.
  • All RMAs should be requested within 30 days of delivery of a shipment. If the product is unopened, sealed, and in resellable condition, we will take it back within 60 days.
  • Customer is responsible for all shipping costs for the product being shipped back.
  • Shipping, handling, and transaction fees are not refundable.
  • We do not accept returns of:
    • Any product that does not have an RMA number.
    • Any product that is not in its original condition, is damaged, or is missing any parts.
    • Any product included in our Clearance category.
  • Please do not send us products that do not meet the conditions listed above, as we will not issue refunds for non-qualifying products and cannot return the products to you.
    We cannot accept returns of opened products or products returned more than 30 days after delivery.
  • We will notify customers of their refund via e-mail once we have received and processed the returned product.
    Customers can expect a refund in the same form of payment originally used for purchase within 5 to 7 business days of receipt of the return package.
  • Please package the return product carefully as we are not responsible for any damages that may occur when you ship it back.
  • All return packages should be sent to:
    Return and Exchange Dept
    SF Planet
    (A valid RMA Number)
    375 Rivertown Drive #500
    Woodbury MN 55125
    United States
  • Shipping, handling, and transaction fees are not refundable.
  • Customer is responsible for shipping costs if the order total falls below $25 after the return is taken into consideration.
    For example, order total is $30 for two products costing $15 each. Customer returns one $15 item. The order will be recalculated as $15 + $5.80 (Shipping cost) = $20.80, and the customer will receive a refund of $9.20 ($30 - $20.80).
  • If the order is returned in full, the customer will be responsible for the initial shipping cost.
    For example, order total is $30 for one item. Customer returns everything in new condition. Shipping cost was $5.80 when we shipped the order initially, so the customer will receive a refund of $24.20 ($30 - $5.80).
  • Email us if you have any questions about returns with our free shipping promotion.

Customers have 30 days to contact us about a defective product. We will send replacements for any/all defective products at no cost to the customer. If the customer would prefer to return a defective product for REFUND rather than replacement, the customer will be responsible for the return shipping cost. We will refund the product purchase price, minus the applicable shipping and handling fees.

We will verify whether the product received is wrong (we shipped out the incorrect item) or if it is just the result of user error (the customer ordered the incorrect item in the first place). If it is our error, we will re-ship the correct product immediately, along with a pre-paid shipping label for the customer to return the wrong one.

Customers have the option of purchasing shipping insurance during checkout. If the customer opts-out of the insurance, SF Planet is not responsible for any product that is damaged during transit without insurance.

We will replace packages with insurance coverage immediately. Customer must take a picture of the damaged package/products and send it to us as proof. SF Planet will then re-ship the product and make an insurace claim with the appropriate carrier. In many cases, we will need the customer to send back the original damaged product for the insurance claim.

All warranty claims are subject to approval. Please contact us for warranty claim authorization.

All batteries for wireless phones come with a 30-day warranty upon shipment arrival. The battery must be faulty due to manufacturer defect and non-functional. Any battery that is not functioning due to customer-inflicted damages is not covered under the 30-day warranty.

This warranty does not cover the battery not holding a charge. You must follow the instructions written in your wireless phone's manual regarding battery charging instructions. SF Planet recommends charging the battery for 12 hours without interruption for the first time. After charging it for 12 hours, use the phone until it power drains completely. Repeat this process at least three more times after to minimize the chance of battery malfunction. Doing so should increase the battery lifespan and extend the usage time.

We honor Krusell's Lifetime warranty on all Krusell cases purchased from SF Planet. To be eligible, the product must have been purchased from SF Planet directly. We will not honor the warranty if it was purchased from another seller. The Lifetime Warranty is valid only for cases - and not for clips, swivels, or other accessories. Customer must be the original purchaser of the case. This warranty covers defects that are related to manufacturing faults. This warranty does not cover normal wear and tear, accidental damage, misuse, improper care, or alteration - nor does it cover forces majeures such as floods and earthquakes. Any repair work performed on Krusell products by unauthorized third parties voids any/all warranties. SF Planet does not take any responsibility for third-party products, i.e., SF Planet will not reimburse any damage caused to devices when used together with Krusell products.

The customer is responsible for the payment of shipping costs for returning products for warranty replacement. We will replace the defective merchandise with the same product (SKU) as was purchased originally. We will not replace/exchange it with a different product. If we do not have the specific item model (SKU) in stock, the customer will have to contact Krusell directly for the warranty claim. For more information, please view Krusell's warranty page.

All Fosmon Technology products come with 1-year manufacturer warranty. Customer must be the original purchaser of the case. This warranty covers defects that are related to manufacturing faults. This warranty does not cover normal wear and tear, accidental damage, misuse, improper care, or alteration - nor does it cover forces majeures such as floods and earthquakes. Any repair work perfomed on Fosmon Technology and Innopocket products by unauthorized third parties voids any/all warranties. SF Planet does not take any responsibility for third-party products, i.e., SF Planet will not reimburse any damage caused to devices when used together with Fosmon Technology products.

The customer is responsible for the payment of shipping costs for returning products for warranty replacement. We will replace the defective merchandise same product (SKU) as was purchased originally.

Please contact the product's original manufacturer for warranty claims after 30 days. We are more than happy to help you locate manufacturer contact information if needed. Contact Customer Support.

  • Credit Card or Check/Debit Card
  • Paypal Payment
  • Money Order or Cashier's Check

We accept the following cards as payment for your orders:

  • Visa
  • MasterCard/EuroCard
  • Discover Network
  • American Express
  • Visa or MasterCard check/debit cards or ATM cards
  • Visa, MasterCard, or American Express gift cards

You can use debit, check, and gift cards issued by the companies above in addition to their standard credit cards. For example, if you're paying with a Visa Check Card please select Visa from the drop-down menu on the checkout payment form when indicating the card type. Similarly, if you're paying with a EuroCard or MasterMoney Card, select MasterCard.

To protect your security and privacy, your bank cannot provide SF Planet with information about why your payment was declined. Because of this, you most likely will need to contact your bank directly to solve most payment issues.

Here are steps you can take to resolve payment issues:

  1. Verify the payment information entered on your order.
    Did your billing address change recently or did you get a new card with a new expiration date? If you used a payment method already stored on your account, you simply may need to update some of the information. If you entered a new payment method, make sure you entered the number and other information correctly.
  2. Contact your bank about payment security policies.
    Your bank may flag any unexpected activity on your account. This includes first time orders and high value purchases, regardless of the amount of funds available (or credit limit). Your bank may require your verbal authorization to proceed with a transaction.
  3. Contact your bank about daily withdrawal or purchase limits.
    Most banks have limits on how much money can be charged or accessed in a single day. If you exceed this daily amount, your bank may block your account from any further activity regardless of available funds in the account. Your bank may require you to request a higher purchase limit to complete the transaction.

SF Planet Customer Service can help you:

  • Verify if you entered your payment information correctly on your order.
  • Change the payment method on an open order.

Contact your bank to resolve other payment issues even if:

  • You've successfully used the payment method on a previous order.
  • You have funds available in your bank or credit account to cover the order cost.

When you select "PAYPAL" at checkout, you will be redirected to the PayPal website to continue with payment authorization. If you do not have a Paypal account, we highly recommended that you use our regular Credit Card and Check Card service. For more information about PayPal and get help with PayPal payment, please visit the PayPal help page.

We will not process the order until we have received payment confirmation from PayPal.

PayPal eCheck payments take longer to process. It can take several business days for your eCheck transfer to be completed before we can access the funds from your payment. Here are estimates based on which country your bank account is from:

  • USA: up to 4 business days
  • Canada: up to 8 business days
  • UK: up to 9 working days
  • Australia: 7-8 working days

Please note that we do not process orders until we receive payment confirmation from PayPal!

To learn more about this payment method, please visit the PayPal website.

When you select "Cashier's Check or Money Order Pre-Payment via Mail" at checkout, your order is placed. At the bottom of the confirmation page, you will find the payment instructions.

You must make the Cashier's Check or Money Order for the exact amount of the order, payable to "SF Planet", and with your Order Number as the memo. If payment is not received within two weeks, your order will be cancelled automatically.

Please send your payment to:

SF Planet
PO Box 25994
Woodbury, MN 55125

SF Planet is not responsible for lost or stolen payments.

When you select "GOOGLE CHECKOUT", you will be forwarded securely to the Google Checkout site. All payment procedures will be controlled by Google, and Google will use their own payment processing to process your credit card. When you use this method, we will not have any access to the payment information.

Once the payment is approved and your order is confirmed, Google will provide us with the appropriate information and we will be able to begin processing your order immediately.

If payment is declined or if you have any issue with Google checkout, please contact Google Checkout directly.

Want to take a quick tour? Watch a video about how Google Checkout works.

  1. 30-DAY MONEY-BACK GUARANTEE
    We want you to be completely satisfied with every item that you purchase online from SFPlanet.com. If you are not satisfied with an item that you have purchased from us, you may return the item within 30 days of the order date for a full refund of the purchase price, minus the applicable shipping & handling fees. Please read our Return Policy for more information.
  2. 100% BEST PRICE GUARANTEE
    SF Planet guarantees low prices on everything we carry. If you should find a lower price from a legitimate competitor on an identical item we stock (including shipping, tax, etc), we will meet or beat the competitor's price. To receive your discount, please contact our Customer Support Center.
    (This guarantee excludes closeouts, liquidations, store-specific coupons or rebates, and clearance items. We do not match auction sites (e.g. eBay) or wholesale club prices in which there is a fee to join, such as BJ's Wholesale, Costco Wholesale, or Sam's Club Wholesale).
    SF Planet will also price match orders placed within the past 10 (ten) days. Please note: SF Planet reserves the right to refuse any price match for any reason, at any time.
  3. FAST SHIPPING
    Our goal always is to ship out all customer orders within one business day. In fact, most customer orders placed before 12:00 PM (Noon) US Central Time (17:00/18:00 GMT) are shipped out on the same day.
  4. SECURE TRANSACTIONS
    We utilize Secure Sockets Layer (SSL) encryption protocol. SSL protects sensitive customer information such as credit card numbers, names, and addresses during communications between your computer and our server. All credit card transactions are processed through our SSL secure server. You'll know the information is protected if a closed-padlock symbol pops into view in the lower right- or left-hand corner of your browser while you are checking out. You can also verify secure pages by checking the address or URL listed on the location bar. If you spot an "s" after the "http" at the beginning of the address (https://), you can know that you're browsing in a secure environment.
  5. HACKER SAFE
    HACKER SAFE certified sites prevent over 99.9% of hacker crime. To ensure hackers can't steal your private information from web sites when you shop, ScanAlert's technology acts like a "Super Hacker," conducting daily security scans of every known way for hackers to break-in. SFPlanet.com is certified as HACKER SAFE. HACKER SAFE® thoroughly audits SFPlanet.com every day using over 10,000 different security tests. These tests are based on hacker activity information collected every 15 minutes from hundreds of private and government sources worldwide. HACKER SAFE® helps protect you from identity theft and credit card fraud by passing the FBI/SANS Internet Security Test every day.
  6. BETTER BUSINESS BUREAU
    S&F Corporation BBB® Accredited Business Seal We are proud members of the Better Business Bureau. Check out the SF Planet BBB Business Review for information about our flawless record.
  7. REPUTABLE MERCHANT
    We have been in business since 2002 and are growing rapidly. We have thousands of previous customers and have an approval rating over 99%. Please take the opportunity to read our customer feedback at the sites linked below. We believe it will reflect our previous customers' satisfaction and the quality of your future purchase.
    eBay Power Seller BizRate Customer Certified (GOLD) SitePriceGrabber User Ratings for SFPlanet
  8. WIDE RANGE OF ACCESSORIES FOR YOUR PORTABLE ELECTRONICS
    We strive to set ourselves apart by bringing the latest products to you every day. Many of the products we sell are not available in stores. We want to be your one-stop source for every accessory you need for your handheld devices. If you need something rare, we will try our best to locate it for you.
  9. PRIVACY
    We respect your privacy. We do not sell our customer information to any other person or company. We do not send out junk mail or email spam to our customers.
  10. RESPONSIBLE AND ACCESSIBLE
    Our customer service department answers most emails within 24 hours (not including weekends or holidays). Our goal is to answer all customer emails within the same day whenever possible. If you have any questions or comments, please send them to our Customer Support Center.

You can check the status of your order(s) by logging in to your account. Click here to LOG IN.

The SF Planet shipping department operates Mondays thru Fridays, except public holidays when USPS and/or UPS are closed for business. Expedited Shipping (UPS Next Day, 2nd Day and USPS Express Mail) orders placed before 2 PM US Central Time (19:00/20:00 GMT) on a business day will be shipped the same day. All other orders usually will ship on the following business day. You should expect an update to the order status when you log in to your account. If your chosen shipping method includes package tracking, you should receive tracking information via email within 48 hours.

We have a 60-day satisfaction guarantee. Please review our Return Policy for further details.

Shipping cost is based on the weight of the product(s), shipping address, and the type/level of service selected. You can view the applicable shipping costs before completing your order. Just add the desired product(s) to the shopping cart, visit the order checkout page, and enter your zip code to estimate the shipping fees. You may have several options for shipping method available. If your desired shipping method is not listed, you can still place the order and leave us a note including your desired shipping method - we can always make changes.

There are two ways to add additional items to your order:

  1. Place another order and let us know. We will combine two orders into one and refund the shipping cost of the second order minus applicable handling fees
  2. Contact our Customer Service department and request us to edit the existing order directly.

Please contact us immediately if you have any questions about the product. If it is defective, we will replace it. If you ordered the wrong product, we can exchange it for you. Our Customer Service representatives will work with you to find the best resolution for the problem.

Yes, we offer quantity discounts to resellers, corporate accounts and government agencies. Please contact us to get a price quote. Remember to include the product name and quantity desired so that we can give you the best price available.